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Frequently Asked Questions

Do I Need To Be referred By a Doctor?

No, you can consult us without having a doctor’s referral. However, if you are using Private Medical Insurance you may need to see your GP first.
Please check your policy for details.

When is The Clinic Open?

Weekdays8.30am - 5:30pm*
Saturdays8.30am - 12.30pm

*Late appointments until 7pm Tuesday.

How Do I Book An Appointment?

Please telephone the clinic on 01246 208325. Our Call Answering Service is available Weekdays 8.00am – 6.00pm and Saturdays 9.00am – 4.00pm’.

Please give your details and then one of our physiotherapists will contact you as soon as possible.

How Long Will I Have To Wait Before An Appointment Is Available?

Appointments are usually available within 48 hours, and often on the same day.

How long Will I Need To Allow For The Appointment?

On average appointments are approximately 40 – 45 minutes duration. This may be slightly more or less depending upon the nature of your problem.

Please allow yourself 1 hour for your Initial Assessment as sometimes this may take a little longer.

What Will Happen On My First Visit?

If you are pregnant or have a cardiac pacemaker fitted please inform the Physiotherapist BEFORE you enter the treatment area.

Please inform someone at reception of your arrival.

After taking some personal details the Physiotherapist will ask you for some information regarding your current problem.

You will then be physically assessed. This may require the removal of outer clothing. It will involve certain movement and tests in order to establish the nature of your problem.

Following the assessment the physiotherapist will discuss their findings with you, give you an indication of the treatment required and the likely prognosis.

How Often Will I Need To Come?

Different conditions require varying lengths of treatment. After your initial assessment your physiotherapist should be able to give you some idea as to what is necessary.

Is It Ok If Someone Comes With Me During My Appointments?

Yes, you are welcome to be accompanied during treatment if you wish.

My Child has A Problem, Can I Make An Appointment For Them?

Yes, we are happy to see any children between the ages of 5 - 16. We ask that a responsible adult accompany them at all times whilst on the premises.

Where Is The Clinic?

98 Saltergate, Chesterfield, Derbyshire S40 1LG

We are situated in the left hand side of the old Miners Union building, the one with the 2 large stone statues outside.

See the 'Contact/Find Us' section for further details.

Where Can I Park?

Please note that there is no customer parking available at the clinic itself.

We advise you to use the Pay & Display car park to the rear of the Town Hall on Rose Hill.

How Much Will It Cost?

Self-payment - £47 per session. We reserve the right to charge for non-attendance or cancellation of an appointment unless 24 hours notice is given.

Can I Use My Private Medical Insurance?

We are recognised by all the major PMI providers such as BUPA, AXA Health, Aviva, WPA, etc.

Please check the details of your policy regarding the referral process as well as the level of your cover and any policy excess applied.

We will require your Membership details and any Authorisation numbers in order to be able to invoice the relevant company directly.

Please note that you will be responsible for any amount not paid by your PMI provider.

How Can I Pay For My Treatment?

We would appreciate being paid at the time of your appointment, preferably using a contactless means of payment.

We are also happy to accept cash.

Please note that we are unable to accept Card payments over the telephone, however electronic banking or online payments can be made, Please see our Payments page for details.